CATCHPOINT WORK FORM HOME JOB

Catchpoint Professional Services organization is one that works with some of Catchpoint’s largest customers to help them monitor, improve, and maintain their web and mobile performance with expert advice and recommendations. The Performance Specialist takes the multiple variables that can impact site performance and helps customers understand where to take action that will have the largest impact.

What will success look like in this position?

Success in this position will involve effectively collaborating with clients to ensure their digital experience and overall observability from the end-user perspective are enhanced. This includes providing insightful analysis and strategic guidance and leveraging expert recommendations. You’ll hold a pivotal role in identifying critical factors affecting both site performance and comprehensive observability. Your guidance will lead clients toward impactful solutions, aligning with our mission to prioritize monitoring and observability to ensure businesses deliver on their promises to their end-users. Additionally, success will entail maintaining strong client relationships, identifying and addressing technical issues, and ensuring overall customer satisfaction. The role also involves contributing to marketing efforts, managing client expectations, and actively participating in knowledge-sharing initiatives.

• Monitor the health of popular websites on the internet, and customer websites and identify issues with them.
• Identify industry leaders and create performance benchmarks.
• Work with Marketing as a technical resource – create custom deliverables involving detailed analysis and drill down for articles, blog posts, and press releases
• Manage customer expectations by leveraging internal teams
• Work as an extension of your client team, assisting in ad hoc analysis or testing
• Ability and means to travel as needed
• Research, analyze, and resolve customer issues and questions
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
• Collaborate with engineering in identifying product defects, designing solutions, and testing.
• Work closely with product management in identifying customer needs and requirements, and validate future feature designs

Required Skills & Qualifications

• Experience in data-driven analysis
• Excellent problem-solving, troubleshooting, and multi-tasking skills.
• Experience in analytics tools such as Google Analytics, Omniture, etc.
• Knowledge in DNS, HTTP, CDN, and browser rendering.
• 0-2 years in performance optimization and management
• Understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, etc.
• Excellent at understanding and analyzing data
• Good understanding of various system architectures and networking devices (servers, load balancers, routers, etc)
• Experience in desktop, mobile, and mobile app performance optimization
• Excellent conceptualization and communication skills. Able to educate business and technical people about concepts, and guide them to work towards providing optimized solutions
• Great listening skills and good with customers
• Ability to work independently and as a team member

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Catchpoint is an equal-opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!