Job Role: Customer Service Agent
Location: Work From Home
Pan India Job
About the job
Company Description
Trust Wallet is the world’s most inclusive, chain-agnostic, self-custody wallet, serving over 100 million users globally. It offers a secure, seamless, and intuitive gateway to Web3, enabling users to send, receive, stake, swap, and store over 10 million cryptocurrencies across 100+ blockchains, including Bitcoin, Ethereum, Solana, BNB Smart Chain, and many more. Trust Wallet also supports a diverse developer community, helping them reach millions of users, build their own wallets, and drive crypto adoption.
Job Description
- You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support customer service operations
- You will escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Adhere to and comply with the schedule set by the Team Leader
- Assist in the preparation of other processes as and when assigned/required by the Team Leader
- Display good team working attitude and behavior within the team and other departments in the company
- Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction, etc.
Qualifications
- 2-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and your respective native language skills
- Great at multitasking, prioritizing, and managing time effectively.
- Knowledge or interest in blockchain/digital assets/fin-tech industry
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
- You must have the right to work for the country in which you are based.
Additional Information
Why work at Trust Wallet?
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
- Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
- Tackle fast-paced, challenging, and unique projects.
- Work in a truly global organization, with international teams and a flat organizational structure.
- Enjoy competitive salary and benefits.
- Balance life and work with flexible working hours and casual work attire.
Apply today to join our team in building the world’s most trusted and secure crypto wallet and enabling a decentralized future for everyone.
Trust Wallet is committed to being an equal-opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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