Job Role: Billing Analyst
Location: Work From Home
Pan India Job
About the job
Job Type
Full-time
Description
Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn’t just a goal – it’s our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley – Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You’ll Do:
Birdeye is looking for a passionate and driven Contracts and Billing Specialist to play a key role in supporting the finance, sales, and success organizations. This role reports to the Sr. Accountant and is based in Manila.
Responsibilities:
- Assist Sales and Success in addressing customer inquiries related to contract and invoicing/billing issues including manual invoicing and processing ACH requests
- Review submitted contracts/order forms for completeness, accuracy, and conformance to sales policies and guidelines
- Work and manage case queue for all cases related to changes in billing, credits, refunds, and cancellations
- Establish and maintain good working relationships with customers
- Partner with Sales and Success to deconstruct and solve complex billing issues and assist in account reconciliations for customer billing investigations and disputes
- Ensure all subscriptions and billing align with executed customer contracts and identify efficient processes to scale the business
- Own and manage the overall chargeback process
- Avalara/Sales Tax experience
- Prepare ad-hoc analysis and work on ad-hoc projects, as needed
- Analyze billing data, including the number of invoices, revenue trends, and customer billing history, as needed
- Prepare detailed reports and summaries to aid in decision-making processes, as needed
- Identify opportunities for process improvement and efficiency in billing operations
- Billing system (Salesforce Billing) implementation experience a plus
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 2+ years of customer order management or billing support experience in the technology industry for SaaS companies
- Process improvement and/or project management experience
- Excellent interpersonal and communication skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues, ability to think quickly
- Strong research, analytical, and problem-solving abilities, and extreme attention to detail
- Ability to work independently and excel in a fast-growing/fast-paced environment delivering accuracy while managing deadlines where adaptability is imperative
- Ability to understand broader business and financial issues and juggle multiple projects and tasks
- Must maintain a positive attitude in stressful situations while working within a team environment
- Strong level of expertise in Salesforce and Recurly or other billing and CRM software
Why You’ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don’t just set goals – we surpass them. We’re a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don’t just talk about making a difference – we make it happen.
Benefits
- 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
- Flexible PTO
- 401(k) with company match
- Flexible work-from-home options are available
- Maternity & Paternity Leave
- Employee Resource Groups – network with like-minded “Birds”
- Abundant opportunities that come with a dynamic and fast-growing organization!