Job Role: Customer Support Specialist
Location: Work From Home
Pan India Job
Education UG: Any Graduate
Job highlights
- We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and, the ability to operate when they are most productive empowers them to be their best
- Bachelors Degree
- Qualifications and Experience
- 4 Years of Business Experience
Job description
Who We Are
Cimpress Technology Product Operations team in India is being established with 3 main functions in mind:
- This team will be experts on the MCP (Mass Customization Platform) and all related tools and services to be able to teach or train users operating within Cimpress businesses on best practices and how to use the MCP most effectively.
- This team will execute strategic business initiatives across all Cimpress businesses such as introducing new products on behalf of businesses or migrating their existing products such that businesses can benefit from the most recent tools and services provided by Cimpress Technology
- This team will provide tier 2 support for tools and services that are part of the MCP PIM (Product Information Management) system used by Cimpress businesses to manage their product offerings.
All the above functions will also be in support of migrating Cimpress businesses toward more standardized product offerings that can easily be purchased externally and between one another. Product standards are created and maintained by Cimpress Technology on behalf of businesses participating in the Cimpress Mass Customization Platform. This team will be a key enabler in the creation and maintenance of these product standards.
The team will be an extension of Cimpress product management resources located within Cimpress Technology as well as the individual Cimpress businesses. As such, there are two functions that a successful team member will master. Those will be the roles of:
1. Standards Curator – Responsible for creating and updating Product Standards within Cimpress Technology
2. Product Manager – Extending capacity and proficiency for Cimpress businesses through the facilitation of proper adherence to existing and new MCP tooling
To be an effective Standards Curator/Product Mgmt Support team member, one will need to be knowledgeable about individual businesses’ mass-customized product offerings as well as the Product Standards to which such offerings should adhere.
Responsibilities:
- Proactively seek to acquire an intimate knowledge of Cimpress Standards and the products that they are designed to represent, as well as a deep knowledge of the product offerings of one or more of the Cimpress Businesses
- Effectively communicate with Product Managers within the Cimpress business community in order to drive alignment in terms of proper standards implementation for their new and existing products
- Represent one or more businesses’ requests for updates and improvements to standards, ultimately pushing those requests through, a to-be designed, approval processes
- Manage CT Standards through continued creation, curation, update, and improvement
- Seek to find ways to improve and continuously streamline processes, allowing CT to bring value to our customers faster
- Identify and remediate blockers/impediments using problem-solving and troubleshooting skills
- Work on Migrating the business to the current and closely understand the end-to-end of the Product Infrastructure
- Train the business on the MCP / PCD Tooling
- Work cross-domain to ensure the right usage of the tooling across all of the architecture
- Help document and run retrospectives in Incidents related to reliability and PCD Tooling
Qualifications and Experience:
- Bachelor’s Degree
- 1-4 Years of Business Experience
- Excellent attention to detail and strong organizational skills
- Strong communication and collaboration skills
- Strong analytic, problem-solving, and troubleshooting skills
- Knowledge of Mass Customization a Plus
- Understands and communicates in English
- MCP knowledge is a plus
Why You’ll Love Working Here:
Being at Cimpress means that you don’t see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to whats next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.
We’re Remote-First:
In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and, the ability to operate when they are most productive empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it’s safe to do so and when in-person collaboration will deliver the best results. Currently, we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, the UK, the Czech Republic, the Netherlands, and Switzerland.
About Us:
As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites, and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online, and on-the-go.
Equal Opportunity Employer:
Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
Please visit: https://cimpress.com/our-platform/
Meanwhile, you can learn more about our company details through below mentioned links:
Cimpress Vision – https://player.vimeo.com/video/111855876
About us: Our story – http://cimpress.com/about-us/
Our India ecommerce website – http://www.vistaprint.in/product-list.aspx?txi=14896&xnid=TopNav_All+Products&xnav=TopNav
Global corporate Website – www.cimpress.com