Profile: Customer Support Specialist
Job brief:
Work from Home opportunity (preferably from Pune or ready to relocate)
Working hours: 8:30 PM to 5:30 AM IST (to support our US region customers)
About the job
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solution to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us.
Time tracking across multiple locations, frequently changing staff, remote work sites, payroll-ready reports and workforce productivity – are some of the key problems faced by organizations across the globe.
At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technology to create a seamless experience for both organization and their staff. We are backed by Investors and a high potential team.
Responsibilities:
- Take charge of customer issues from start to finish – while working in a dynamic and fast-paced environment
- Ensure that all customer issues/cases are addressed and responded to in a timely manager, in accordance with Service Level Agreements
- Leverage chat, email, and video conferencing functionality to help our customers optimize Truein
- Become a product expert – you’ll be a go to resource for both customers and coworkers
- Clearly document communications with customers within our case management system, providing outstanding customer service and high quality technical responses.
- Interact directly with Product and Engineering teams to solve issues, improve processes, and ensure we are delivering solutions to meet our customer needs.
Must:
- Ability to work a shift between the hours of 8:30 PM IST – 5:30 AM IST
- A minimum of 6 months of work experience in a customer facing role
- Result-oriented and has great attention to details
- Excellent verbal and written communication skills
- Strong empathy for customers and passion for growth
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
- Bachelor’s degree or equivalent experience
Good to have:
- Experience dealing with International customers
- Has worked with growth stage startup
Location: Baner, Pune
You will get:
- Competitive compensation package and benefits
- Work closely with and be part of a truly amazing team
- Join a fast-growing company early, make a difference and enjoy the ride
- Challenge yourself and take your career to the next level