Profile: Customer Support Assistant
Pan India- Remote Job
About the job
About Us:
CINTS Global Limited is a prominent player in the Transportation and Retail sectors. Our brands,
including YOUR TRANSIT HUB; and & CINTS & HOME exemplify our commitment to excellence.
We are dedicated to providing exceptional products and services to our valued customers. As a
leading player in the Ecommerce industry, we are committed to delivering an outstanding shopping
experience. Our team is passionate about innovation, quality, and customer satisfaction.
Position Overview:
We are seeking a Junior Customer Service Associate (CSA) to join our team. As a Junior CSA, you will
play a vital role in ensuring our customers have a positive experience throughout their shopping
journey. Your strong communication skills, technical expertise, and dedication to customer
satisfaction will contribute to our continued success.
Responsibilities:
– Provide exceptional customer service through various communication channels.
– Utilize your knowledge of Shopify, Google Ads, and Facebook Ads to assist customers.
– Support customers with product inquiries, order tracking, and issue resolution.
– Collaborate with clients to ensure their needs are met effectively.
– Assist in basic web design tasks (experience preferred, but not required).
– Utilize graphic design skills to create visually appealing content.
– Demonstrate a deep understanding of product sourcing and recommend options to customers.
– Leverage your expertise in Amazon and eBay Marketplaces to optimize customer experiences.
– Create and write reports to provide insights into customer interactions and trends.
– Utilize strong email communication skills to liaise with shoppers and clients.
Key Qualifications:
– Proficiency in Shopify, Google Ads, and Facebook Ads.
– Strong understanding of Ecommerce platforms and marketplace dynamics.
– Graphic design skills with the ability to create visually appealing content.
– Knowledge of product sourcing strategies.
– Familiarity with Amazon and eBay Marketplaces.
– Excellent communication skills for effective customer interactions.
– Strong email communication and report writing abilities.
– Ability to work independently and adapt in a fast-paced environment.
Preferred Skills:
– Web design experience.
– Background in Ecommerce or customer service roles.
– Familiarity with additional Ecommerce platforms.
– Experience in creating and analyzing reports.
Qualities We are Looking For:
– Strong problem-solving skills and adaptability.
– Excellent attention to detail.
– Proactive attitude and self-motivated.
– Team player with a collaborative mindset.
– Passion for delivering outstanding customer experiences.
Benefits:
– Competitive compensation package.
– Opportunities for skill development and growth.
– Flexible and supportive remote work environment.
– Chance to be part of a dedicated and innovative team.
Application Process:
To apply for the Junior Customer Service Associate (CSA) position at CINTS Global Limited, please
submit your resume and a cover letter outlining your qualifications and relevant experience. We
invite you to showcase your proficiency in the mentioned responsibilities and qualifications. We look
forward to receiving your application and the potential opportunity to have you contribute to our
team.
Thank you for considering CINTS Global Limited as your next career venture!