Profile: Presales Executive
Pan India: Work from home job
CTC-3.50 Lac
Looking for Hindi, Telegu, Kannada, Tamil Language.
English is mandatory.
About
Livspace is Asia’s largest and fastest-growing omni-channel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners — from design to managed last mile fulfilment for all rooms in a home. The platform has organised a fragmented industry, bringing together designers, brands, manufacturers and contractors to enable an eCommerce-like trusted and predictable experience. Livspace currently serves Singapore and Malaysia,KSA in the Middle East as well as 30 metro and non-metro areas in India. Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT.
JOB DESCRIPTION
• Make outgoing calls to potential customers to schedule high-quality leads for sales.
• Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell services when they arise.
• Follow up with potential customers in a timely manner if necessary.
• Manage a large number of outbound calls in a timely manner.
• Document all call information in the CRM according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets.
• Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
•Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to
increase customer satisfaction and revenue.
•Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create
brand awareness.
• Schedule Experience Centre visits with our design team as per defined process.
• Follow up with internal stakeholders to ensure that appropriate action has been taken on customer requests and
complaints.
• Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
Keeping records of customer interactions and different transactions, recording details of comments, inquiries &
complaints.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
EXPERTISE AND QUALIFICATIONS
• A graduate in any stream (10+2+3 regular education)
• 1-5 yrs of relevant experience in tele sales, inside sales or similar
• Familiar with CRM & cloud telephony systems and practices
• Customer focused and adaptable to different personality types
• Have the ability to multitask, set priorities and manage time effectively
• Possess previous experience in a call center dealing with Indian consumers.
• Superior listening, verbal, and written communication skills
• Proficient in spoken English with proper grammar & fluency
