Profile: Customer Service Advisor – International Chat
Salary: 25000/month
Time and Venue
12th September – 13th September, 10.30 AM – 2.00 PM
Cluster – D,Wing 3, 4th Floor, Eon Free Zone, Kharadi,Pune – 411014
Contact – Amrita Singh
Job description
1) The candidate would be responsible for handling chat for UK consumers or Enterprise customers.
2) They would be required to perform chat tasks to mitigate areas of customer dissatisfaction, process failure, and Advisor failure by conducting a full investigation.
3) Respond and troubleshoot all customer interaction via any channel, and identify appropriate service solutions, Including upsell opportunities in an efficient and timely manner.
4) Make a positive impression on the customer through every interaction, contributing to a positive NPS line with team and individual goals.
5) Take ownership and follow up on issues to achieve first-call resolution at all times and SLA targets.
6) Identify and communicate areas for improved efficiencies for customer service.
7) Understand Vodafone’s vision and goals, and demonstrate alignment to these in attaining the team’s goals and in relationships with other people.
8) International Chat experience required.
Role: Customer Service Advisor – International Chat
Experience: 1 – 7 years experience in international chat and live chat
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Role:
UK Chat process
Industry Type:
international chat process
Department:
Customer Success, Service & Operations
Employment Type:
Full Time, Permanent/ hybrid model
Walkin Drive 12 to 13th of Sept 2023
Time: 10:30 AM IST to 2 PM IST
Office Address: Cluster D,Wing 3,4th Floor,Eon Free Zone,Kharadi,Pune – 411014
Contact Person: Amrita Singh