Genpact Recruitment 2023 | Walk-In Interviews

Profile: Customer Support-Voice Process job

Multiple locations at India

Time and Venue

7th September, 12.30 PM – 1.30 PM

Genpact Hafeezpet: F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049

Job Description

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Genpact Mega Walk-In Drive for Voice (English + Hindi) on 7th September 2023 (Thursday)

Responsibilities

  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and advance product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

  • Any Graduate except law (Only freshers are eligible)
  • Fluent in Hindi and English (Hindi is mandatory)

Preferred Qualifications

  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • You should be able to work on a flexible schedule (including weekend shift)

Note: Please carry below documents with you:

1. 3 copies of updates resume

2. 3 Passport size photographs

3. Original Aadhar card

4. 2 copies of Aadhar card

5. Pay slip (if applicable)

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