Profile: International Voice Process Executive
Location-Mumbai,Pune: Maharastra ( Work from home & Office job )
Job highlights
- Shift – Australian Shift
- Excellent Communication Skills in English. . To Understand and resolve customer queries,accurately. . To adhere the AHT – Average handle time. . To ensure routing and escalating queries to correct department whenever required. . To ensure CSAT – Customer satisfaction target is met.
- Experience Range: 1 to 6 yrs
Job description
Greetings from TCS!!!!!!!
Job Title: International Voice Experts
Location: Mumbai, Thane
Experience Range: 1 to 6 yrs
Job Description
Excellent Communication Skills in English.
To Understand and resolve customer queries, accurately.
To adhere the AHT – Average handle time.
To ensure routing and escalating queries to correct department whenever required.
To ensure CSAT – Customer satisfaction target is met.
Basic knowledge is MS tools.
Shift – Australian Shift