Profile: Excel Data Analyst/HR job/Data analyst role/Customer support job
Salary: 16LPA
Pan India: Work from home job
About the job
Note: Please ensure that you thoroughly review the entire job description and send your CV directly to Nancy Pezarkar via her direct message (DM). Thank you.
Job Description:
Are you a great communicator with excellent written skills? Are you passionate about delivering top-notch customer service? If yes, then this role might be the perfect fit for you!
Responsibilities:
- Provide exceptional customer support via chat and email.
- Assist customers with inquiries, concerns, and issues.
- Address customer questions promptly and professionally.
- Handle and resolve customer complaints in a courteous and efficient manner.
- Maintain a deep understanding of our products and services.
- Collaborate with team members to ensure consistent support delivery.
- Keep accurate records of customer interactions and transactions.
- Identify and report emerging customer issues and trends.
- Strive to exceed customer satisfaction and support quality targets.
Requirements:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong written communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in using chat and email systems.
- Tech-savvy with the ability to learn new software quickly.
- Empathy and a strong desire to help others.
- Positive attitude and a commitment to providing outstanding service.
- Prior experience in customer support is a plus but not required for freshers.
Why INSIDEA?
- A supportive and collaborative work environment.
- Opportunities for career growth and advancement.
- Comprehensive training and development programs.
- Competitive compensation and benefits.
- Make a real impact on customer satisfaction and company success.
- Join our team and become a key player in delivering exceptional customer support through chat and email. Apply today to start your career with INSIDEA!