Quality Specialist
Salary 4-5 LPA
Pan India- Remote jobs
About the job
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will JoinThe Second Pass team is the second layer of review for the listing categories on Airbnb platform. The mission of this team is to curate the and ensure listing supply to the Airbnb platform. We perform the second pass review to ensure that all categories on our website are accurate and meet the Photo and quality definitions.
- Hosting Business Operations alongside other gatekeepers, quality specialists, supervisors and quality insight analysts
- First pass team review an accurate property type, and identify a listing photo that best aligns with each of the target Flex Destination category. For each photo selected, they rate its quality.
- We (Dashpass/Second Pass) audit the listings reviewed by the first pass team to ensure good quality and better user experience when guests browse through the flexible destination categories.
- We also partner with EQ team/stakeholders to train and onboard agents on the partner site
The Difference You Will Make
- We perform the second pass review to ensure that all categories on our website are accurate and meet the Photo and quality definitions.
- Airbnb is built on the platform of trust and the Second Pass team ensures that the level of guest trust is retained. This done by reviewing listings so that guests get in actual vs what was shown on the website while booking the listing
- You will be part of the team which ensures supply of curated listings to the Airbnb ecosystem and will work on the product releases which are announced in the Airbnb Press Release
- You will be creating an impact by effective and recognizable contribution towards summer and winter product launches of the company
- You will be trained on Vetting operations
- Process training on Second Pass
- After a certain tenure there could be performance based upscaling for additional responsibilities of a process Gatekeeper. Gatekeeper business is unique at this center
A Typical Day
- Revision of any process updates available before starting live production
- Loginning into the process tool – to identify and gauge the work prioritization of the day
- Above is supported by slack communication channel to ensure that any important task is not overlooked
- Providing training / shadowing / onboarding support to new joiners as process expert
- Reporting daily productivity numbers
- Keeping a track of any important communication
- from relevant stakeholders (internal and external) in order to achieve common business goals
- to ensure that any sudden change in our line of business is not overlooked as the nature of our business is very dynamic
Your Expertise
- Detail orientation, good communication both written & verbal
- Ability to interpret and apply confluence photo quality guidelines and QA standards
- Quick decision making ability
- Solves new or escalated problems requiring considerable judgment
- Provides operational/ administrative support to multiple areas within a Platform, Function or Business Unit; coordinates work across the Platform, Function or BU
- Preferred unique skill-sets : Airbnb platform knowledge and / or custom service background
Our Commitment To Inclusion & BelongingAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
