Profile- Order Entry Specialist
Benefits offered:
- 100% Work from Home setup.. no commute required.
- Full training & support
- Basic medical insurance.
- Annual Leave and Medical Leave
- Good Fixed Salary + Variable Commissions
About the job
Order Entry Specialist
We are hiring for below mentioned role , mentioned JD for “Order Entry Specialist“
We are a third-party payroll company hiring for roles with large MNC corporations. Our staff works from home and works regular hours. You will be reporting and working on a day-to-day basis with managers from https://dandsltd.com/
Job Title: Order Entry Specialist
Job overview:
- Candidates with Order Entry and Salesforce CRM experience.
- This is a full-time work from home position
- Must be fluent in English with prior experience supporting USA
- Must have or willing to arrange a computer & good internet connection.
Job Summary:
As a Remote Order Entry Specialist, you will be responsible for accurately and efficiently processing customer orders, ensuring the seamless flow of information between sales, customer service, and fulfilment teams. Your attention to detail, strong communication skills, and prior experience with Salesforce or order entry systems will be invaluable in ensuring a smooth order management process. This is an excellent opportunity for a self-motivated individual who thrives in a remote work environment and is committed to providing exceptional service to our customers.
Responsibilities:
– Accurately enter and process customer orders into the order management system (e.g., Salesforce) while adhering to established procedures and guidelines.
– Review incoming orders for completeness, accuracy, and adherence to pricing and discount policies.
– Collaborate with the sales team to clarify any missing or ambiguous order information and resolve any discrepancies or issues that may arise during order entry.
– Liaise with the customer service team to ensure prompt resolution of customer inquiries related to order status, product availability, shipping details, etc.
– Collaborate with the fulfilment team to ensure timely and accurate order processing, including monitoring inventory levels and coordinating with warehouses when necessary.
– Provide regular updates to stakeholders on order status, potential delays, and any other relevant information to ensure smooth order fulfilment.
– Maintain accurate and up-to-date records of all order-related activities and communicate any changes or updates to the appropriate teams.
– Identify opportunities for process improvements within the order entry function and contribute to the development and implementation of best practices.
Our ideal candidate will possess the following:
Excellent verbal and written communication skills
- Active listener & assertive
- Tech Savvy, Proficiency in MS Word and Excel
- Ability to build rapport, ask questions, listen and redirect the conversations
- Ability to overcome objections, analyze responses and negotiate resolutions
- Work independently and as part of a team to achieve required metrics and standards
- Solid time management skills, Independent thinker
- Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
- Ability to adapt to new business opportunities, challenges and client demands
- Excellent verbal and written communication skills
· Familiarity with US business culture and working hours, as this position requires providing support during US time zone.
· Reliable high-speed internet connection and a dedicated workspace conducive to remote work.
