Customer Success Associate
Note: This is a 100% remote opportunity.
Sprinto is a leading platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 150+ employees & more than hundreds of customers across 25+ countries. Top investment partners fund us & have raised 11.5M USD.
The Role
We are seeking a Sr/Lead Customer Success Manager to join our Customer Success team. You will be Sprinto’s Ambassador for all its Customers. You’ll be the one who understands the customer businesses, is high on EQ and empathy and comes with a high sense of ownership.
Responsibilities
- Be the face of Sprinto for the customer – regular interaction to ensure key product updates are shared proactively, and the customer is successful in their journey with Sprinto.
- Customer Onboarding: Onboard clients onto the Sprinto platform and give them a top-notch customer experience
- Customer Advocacy – Our customers love Sprinto and share their love via G2 reviews, Case Studies, Video testimonials, etc.
- Customer Retention and Upsell – Own a customer portfolio and ensure we are not only retaining but growing the revenue from the given portfolio
- Mentor new team members and help them meet their goals.
Requirements
- You have 1-3 years of experience in a B2B SaaS product company
- You have excellent written and verbal communication skills – most of your time would be spent interacting with customers
- You have a good understanding of cloud technology – words like S3 bucket, DB encryption, and Virtual Private Cloud are not alien to you
- You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
- You are systematic and methodical – you make commitments and meet them consistently
- Customer information is at your fingertips, and you are quick to identify any business opportunity
- You have strong prioritization skills and the ability to work with multiple customers across the globe
- You are a first-principle thinker and quick in identifying process improvements
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Group Term Life Insurance
- Company Sponsored Device
- Education Reimbursement Policy