Job Role:-
Inbound Sales Representative Associate
Location:-
Work From Home
Employment type:-
Full-time Job
Pan India Job
Job highlights
- Graduate with 1-3 years of experience in customer service and proficiency in English
- Manage and resolve customer queries, handle escalations, and ensure timely closure of complaints
Job description
Skill required: Next Generation Customer Operations – Service Desk Non-Voice Support
Designation: Associate
Qualifications: Any Graduation
Years of Experience:1-3 Yrs
Language – Ability: English – Proficient
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customer queries, handling escalations and complaints of dissatisfied customers & giving the best resolutions. You will also be responsible for closing the faults and complaints within SLAs. Candidate who is good in email and chat processes, and who is good in typing is what is preferred here Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for?
Customer Service ManagementAdaptable and flexibleAgility for quick learning ability to perform under pressure Commitment to quality written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines expected interactions are within your own team and direct supervisor you will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments decisions that you make would impact your own work you will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shiftsQualificationsAny Graduation