Adit work from home job

Profile: VOIP Support Specialist – US shift – (Remote)
Salary: 4LPA
Pan India location
Top perks and benefits

Overview

Dental software designed to help practices integrate calls, texts, emails, patient forms, online scheduling, analytics, reviews, and payments in one place. Plus, get insights on marketing campaigns, Google Ads and more all in one easy subscription.

Responsibilities:

Provide Exceptional Customer Support:

Interact with US-based clients to deliver high-quality support for Voice over Internet Protocol (VOIP) services.

Address client queries, concerns, and technical issues via phone and other communication channels.

Ticketing Tools Management:

Utilize ticketing tools to log, track, and resolve customer issues efficiently.

Ensure accurate and detailed documentation of customer interactions and issue resolutions.

SaaS-Based Product Expertise:

Demonstrate expertise in SaaS-based products, particularly in the realm of Voice over IP.

Troubleshoot and resolve technical issues related to the SaaS platform.

Technical Proficiency:

Possess a strong technical background to understand and troubleshoot complex VOIP and network-related problems.

Collaborate with internal teams for issue resolution and escalation when necessary.

Communication Skills:

Exhibit excellent verbal and written communication skills.

Communicate technical information in a clear and understandable manner to clients with varying levels of technical expertise.

Customer Education:

Educate clients on product features, best practices, and troubleshooting techniques.

Provide guidance on optimizing the use of VOIP services.

Collaboration:

Work closely with cross-functional teams, including development and engineering, to resolve escalated issues and contribute to product improvement.

Qualifications:

Proven experience in a VOIP support role, preferably with US clients.
Bachelor’s degree in Technical field or equivalent work experience.
Should be proficient in using ticketing tools for issue tracking and resolution.
In-depth knowledge of VOIP technologies and SaaS-based products.
Excellent verbal and written communication skills in English.
Willingness to work night shifts to support US-based clients.
Strong problem-solving skills with the ability to troubleshoot and diagnose technical issues.
Ability to adapt to a dynamic and fast-paced work environment