We are seeking a highly motivated and skilled Tech Onboarding Specialist to join our team. As a Tech Onboarding Specialist, you will be responsible for guiding customers through the onboarding process of our SaaS product. You will play a critical role in ensuring that customers have a smooth and successful transition, ultimately driving customer satisfaction and retention. The ideal candidate should possess excellent communication and convincing skills, be highly organized, and have a strong orientation toward product knowledge and documentation.
Responsibilities:
Serve as the primary point of contact for customers during the onboarding process, providing exceptional customer service and support.
Conduct product demonstrations and training sessions to educate customers on the features, functionality, and best practices of our SaaS product.
Collaborate with customers to understand their specific requirements, goals, and challenges, and provide tailored recommendations and solutions.
Guide customers through the implementation and configuration of our SaaS product, ensuring a seamless and efficient onboarding experience.
Troubleshoot technical issues and provide timely resolution or escalate to the appropriate teams when necessary.
Create and maintain comprehensive product documentation, including user guides, tutorials, FAQs, and knowledge base articles.
Continuously update product knowledge to stay informed about new features, enhancements, and industry trends.
Collaborate closely with cross-functional teams, including sales, customer success, and product development, to ensure a cohesive customer experience.
Qualifications:
Previous experience as a Tech Onboarding Specialist or similar role in a SaaS company is highly preferred.
Excellent communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
Strong convincing skills to guide customers through the onboarding process and address any concerns or objections.
Exceptional customer service mindset with a focus on providing an outstanding customer experience.
Proven ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment.
Technical proficiency and a solid understanding of SaaS products and cloud-based technologies.
Detail-oriented with strong organizational and problem-solving skills.
Proficient in using productivity tools, CRM software, and collaboration platforms.
Flexibility to work the US shift (6:30 pm to 3:30 am) to align with the needs of our US-based customers
Why Adit?
► We trust our people and offer completely remote opportunities.
► Flexible work schedules for better work-life balance.
► Group of 350+ Agile, Smart and Dynamic IT Professionals.
► Supportive and collaborative work environment.
► 5 days working company (Monday – Friday). All weekends are Off!