Profile- Customer Service Admin
Pan India- Work from home job
Overview
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights…for a better world.
About the job
Job Description
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.Responds to and /or assist Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.May be responsible for booking orders, upselling or cross-selling products and/or processing quotes.In a factory environment, order fulfillment activities may include monitoring inventories and coordinating of delivery of factory products.Resolves problems by applying established policies, procedures and tactics.May require ability to read/write in one or more languages.QualificationsMay require some higher education or specialized training/certification, or equivalent combination of education and experience.Typically 1-3 years of relevant experience for entry to this level.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Option to Work Remote
Yes
Travel Required
No