Profile: Customer Success Associate & Many Other Roles
Pan India: Remote job
About the job
Alaan, one of UAE’s fastest-growing FinTechs is in the most exciting stage of its growth story and is looking to hire a seasoned customer success manager to help our enterprise customers succeed in their journey and usage of Alaan.
Alaan is the smartest way to manage business spend for Middle Eastern businesses. The Middle East is on the cusp of a payments revolution with a $3 trillion+ B2B payments market. Managing spend for businesses in the region is incredibly painful, with archaic and disjointed solutions. Alaan solves these pain points by providing an all-in-one spend management and corporate cards platform. Businesses use Alaan to control spending, save time, and automate business expenses.
Main Responsibilities and Key Requirements
- Build relationships with Customers, and be the first point of contact for Customer interaction (WhatsApp, Email, Phone)
- Understand the needs of Customers and propose solutions to meet those unique business needs.
- Thoroughly understand product and expense processes on the Customer side and make improvement suggestions
- Balance autonomy in solving problems with awareness of escalation necessities
- Work cross-functionally to improve the product/experience for the Customer
- Be the product expert to the Customer and the Customer expert to the product team
- Proactively and diligently follow up on issues raised by Customers
- Help Alaan continuously improve the way it serves its Customers
What are we looking for?
- Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
- Helping others succeed and improve gives you energy
- You are trustworthy and others perceive you as trustworthy
- You can understand a problem, break it down, and identify logical next steps
- Very organized and meticulous (no customer issue falls through the cracks)
- Greater than 1-year experience in similar roles (ideal but not mandatory)
- You love working against a goal – and you will independently identify what is needed to reach the goal
- Strong listening skills, empathy, and problem-solving abilities
- Background in Fintech or B2B SaaS would be an added advantage
- Demonstrated ability to work solo as well as being a productive team member
- Have a strong work ethic and are eager to learn and make new connections with prospects
- Strong fluency in English, both written and oral
What’s in it for you?
- Fully remote culture with a seriously high degree of flexibility
- High ownership, high responsibility – align on the problems you want to solve and run with it!
- Alaan is a tested model but in a new market, hence it is a chance to be a part of a rocket ship that is just waiting to take off
- Competitive compensation and health benefits
- Equity compensation for all employees brings a high degree of ownership into your work, so as the company grows, you grow with it
- Frequent company off-sites to keep the remotely distributed team closely knit together
- A Macbook to make your life easier
Share Your Resume at careers@alaanpay.com
