Job Role: Customer Support Specialist
Location: Work From Home
Pan India Location
Alphanumeric is seeking candidates with a passion for customer service (bilingual English and Cantonese), who are able to problem-solve with a focus on strategic thinking. In this role, Commercial Support Specialists will be responding to commercial inquiries relating to pharmaceutical orders, logistics, temperature, and storage excursion questions. The role also includes being able to identify and report potential Adverse Events (AEs) and/or Product Quality Complaints (PQCs) with concise and accurate documentation.
Note: we can hire candidates already based in India. If you are not a citizen you need to be allowed for a full-time job in the country.
Type of contract: permanent – you will be an employee of Alphanumeric supporting one of the biggest pharmaceutical brands in the world.
Model: 100% remote (working from home).
Working shift: Monday to Friday – you will work in your target market, but need to be FULLY FLEXIBLE to cover other regions if required (US for example).
Salary: competitive salary (real) + internet allowance + private health insurance.
Start date: as soon as possible.
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