Job Role:-
Customer service associate
Location:-
Work From Home
Employment type:-
Full-time Job
Pan India Job
About the job
Job Description
Be a single point of contact for the Appraiser/ Brokers and other stakeholders for the placement and follow-up related transactions with respect to work related to the Valuation services- .Need to get valuation-related documents from vendors and appraisers
- .Inbound/Outbound call/email support to vendors and appraisers, including providing required status/information to all the stakeholders involved in the transaction and answering questions about the property
- .Documentation on property-related details and calls
- .Interact effectively with multiple stakeholders involved in the transaction
- .Should be capable of producing error-free work consistently
- .Maintain 100% SLA and quality yield
- .Should be a fluent English speaker
- .Meet the output HRDs set by the business unit for the process
- .Research top priority items by providing a detailed investigation of complaints and disputes received from internal and external stakeholders
- .Ability to discern matters that require escalation to the Supervisor
- .Timely completion of all work assignments and projects
- maintain strong team alliance, ability to work with co-workers to meet and achieve team and department goals
Qualifications
• Bachelor’s Degree or equivalent Required Skills
• Must have excellent written communication skills (with accurate grammar and punctuation
• Must have the ability to read and respond to the client’s emails following effective business email writing etiquette
• Must have excellent verbal communication skills with fluent English and neutral accent
• Must have good analytical and cognitive skills
• Must have an eye for attention to detail
• Must have a minimum 30 wpm speed with the ability to talk over the phone