Profile: BPO Voice Process – Remote
Salary: 25000
12th Pass job
Pan India Location
Overview
At Anoma our motto is to bring a client-first approach to a variety of IT services and industries. The Anoma Leadership Team is one of the best. The team is comprised of industry experts who bring many years of experience to a thriving company. They cultivate our unique culture and work tirelessly to help our clients grow, scale, and succeed. With a solid strategy, top-notch customer service, and great understanding we bring the global talent which is still untapped across Asia and South America to deliver solutions across different platforms ranging from Mobile, Cloud, Data and Web Sevices.
About the job
BPO Voice Process – Remote
Shift Timings – 8pm to 4amJob Description: We are seeking a motivated and customer-focused Voice Process Associate to join our BPO team. The ideal candidate will have excellent communication skills and a passion for providing outstanding customer service. As a Voice Process Associate, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries, provide information about products and services, and resolve complaints.
- Maintain accurate and detailed records of customer interactions and transactions.
- Escalate unresolved issues to appropriate departments or supervisors.
- Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets.
- Adhere to company policies, procedures, and regulatory requirements.
- Collaborate with team members to achieve common goals and contribute to a positive work environment.
Qualifications:
- Experience – 0 to 2 years.
- Excellent communication skills (verbal and written).
- Candidate should know both English and Telugu.
- Strong listening skills and the ability to understand and address customer needs.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Proficiency in using computer systems, databases.