BEST WORK FROM HOME JOB IN KLM COMPANY

Job highlights

Bachelor’s degree in Business Administration, Marketing, or a related field preferred
Proficiency in Microsoft Office and CRM software
Preferred candidate profile
Collaborate with cross-functional teams to improve processes and enhance the overall customer experience

Respond promptly to customer inquiries via phone, email, and live chat.
Provide accurate information about our products/services and assist customers with their purchasing decisions.
Handle and resolve customer complaints and concerns in a professional and empathetic manner.
Escalate complex issues to the appropriate department for resolution.
Process orders, returns, and exchanges efficiently and accurately.
Maintain a thorough understanding of company policies, procedures, and product/service offerings.
Keep detailed records of customer interactions and transactions.
Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.
Meet or exceed performance targets, including response time, resolution time, and customer satisfaction metrics.

Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Proven experience in customer service or a related role.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional in high-pressure situations.
Proficiency in Microsoft Office and CRM software.
Flexibility to work evenings, weekends, and holidays as needed.
A passion for delivering exceptional customer service and building positive relationships.

High-speed internet connection
A laptop with an integrated camera and a pair of headphones
Distraction-free workspace with zero external interference
Ability to work with US time zones Time tracking software will be installed to track the activities