Job Role:-
Customer Success Analyst
Location:-
Work From Home
Employment type:-
Full-time Job
Pan India Job
About the job
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- We ranked #1 in the U.S. on LinkedIn’s Top Startups 2020 and 2021
- We are Forbes’ Best Online Mortgage Lender for 2023
- We are USA Today’s Best Mortgage Lenders of 2023, Best for FHA Loans
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
- And we’re just getting started!
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
Responsibilities Include:
- Interact with prospective Cover customers via phone, text, and email to achieve a 15-minute service level agreement for all new Cover customers
- Educate customers on the process of purchasing homeowners’ insurance, with respect to home lending, and coordinating with lenders to ensure a seamless customer experience
- Engage with a consultative approach in helping customers overcome issues and achieve their goals related to home insurance, lending, and home-purchasing
- Provide the best customer experience possible, which in turn will help you convert potential customers to Better Cover customers
- Schedule appointments with Insurance Experts, on behalf of the customer, to complete their Cover purchase experience
- Upsell policies wherever possible
- Generate insurance quotes for Cover Insurance Experts using EzLynx and other carrier portals, on an as-needed basis
- Policy payment tracking, renewal tracking, and general operational support, on an as-needed basis
Required Skill Set
- Strong communication skills with fluency in English
- Self-motivated, and enthusiastic about providing a world-class customer experience
- Proficiency with MS Office/Google Sheets
- Proficiency with EzLynx preferred
- Insurance-related experience, preferred
Shift Timing/Work Hours
- Employees are required to work any shift
- Employees will be open to working over the weekends, on an as-needed basis
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse, and your dependents. Employees are covered under Mediclaim, Group Term life insurance, and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work-from-home allowance, and transportation allowance, where applicable. We prioritize your convenience.