Profile- Customer Success Representative
Pan India- Remote job
About the job
Bright is a mission-driven consumer fintech company dedicated to helping everyone delete debt and build wealth. The birthplace of MoneyScience™, Bright delivers AI-driven financial planning that delivers real results —automatically. Based in San Francisco, CA, and Bangalore, India, data science is at the heart of every product that we build.
Our founding team brings deep expertise in building data science and A.I. systems: Avi Patchava (formerly of McKinsey and InMobi), Petko Plachkov (formerly of McKinsey and a CommuterClub founder), Varun Modi (formerly of InMobi) and Alexander Seyfert (formerly of Amazon and Yahoo).
Backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised $30 million in Series A funding in 2021.
Our mission is to help every American double their wealth by enabling better financial decisions, powered by data sciences and behavioral design. At Bright, we believe everyone should benefit from financial planning driven by world-class AI.
What You’ll do?
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define the Service levels and track the same.
- Communicating with customers through various channels. Where possible create templates to be more effective.
- Acknowledging and resolving customer complaints.
- Complete understanding of products inside and out with the ability to train the juniors
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
What You’ll Bring?
- Bachelor’s degree – BA, B.Com, BSc, BCA etc
- 0 – 1.5 years of Customer Sucess experience in handling US clients.
- Excellent oral and communication skills.
- Decent working knowledge of Excel
- Willing to work in Night Shift.
- Hunger to succeed and to thrive in an exciting and fast-paced early-stage startup environment.
- Willing to work on a contractual role