Profile: Customer Ops Support Executive
Pan India: Work from home job
About the job
Profile – Customer Ops Support Executive
Salary – Upto 4 LPA
Exp – 0 to 3 years
Location – Work from home
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
- Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives.
- Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
- Train and direct sellers for execution and adherence of norms and practices.
- Devise and deploy SOP’s, analyse data, and propose features and processes, which focus on improving the Seller experience.
- Willing to work on weekends.
Basic qualifications
➢ Bachelor’s degree in a quantitative/technical field such as computer science, engineering, statistics
➢ Experience with Excel
➢ Experience with SQL
➢ Preferred qualifications
➢ Experience in customer service/ has worked in a calling profile in the past