CERTREE WORK FROM HOME JOB

Job Role: Customer Support Associate

Location: Work From Home

Pan India Location

About the job

We are looking for enthusiastic Customer Support Associates with 1-2 years experience to join our Customer Support team. As a Customer Support Associate, you will handle user queries via chat, call, and email. This role requires a proactive attitude, excellent communication skills, and a customer-centric approach.

Responsibilities

Respond to user queries through chat, phone calls, and emails in a timely and professional manner.
Provide accurate information and solutions to customer issues.
Document and track user interactions and feedback.
Collaborate with other team members to ensure consistent and high-quality support.
Identify and escalate issues that require urgent attention.
Continuously learn about our products and services to better assist customers.
Contribute to process improvements and provide feedback on support tools and procedures.
Simultaneous contribution to R&D and other required projects like gathering and maintaining a database.

Requirements

Bachelor’s degree in any discipline.
1 -2 years of Customer Support experience.
Excellent written and verbal communication skills.
1 to 2 years experience in an International Blended Process / US Blended Process
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced startup environment and adapt to changing priorities.
Customer-centric attitude with a passion for helping people.
Basic computer skills and familiarity with CRM software is a plus.
Basic understanding of Microsoft Office Suite.

Location: Work from anywhere in India / Permanently remote, India

Working Hours: 9-hour shift (Between 5:30 AM – 7:30 PM PST)

Working Days: 5 days working (5 Day rotational shifts between Monday to Saturday, 2 weekly offs)

What We Offer

Flexible working hours and remote work options.
Opportunity to grow within a fast-paced startup.
A collaborative and inclusive work culture.
Competitive salary and benefits package.

Skills: customer support,communication skills,crm,blended process,chat,email,international voice process,chat process,us process,written communication,english