Profile- Chat Support (WFH)/Quality Analyst & Many Profiles
Remote Job- Pan India
About Company
Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.
We help candidates build their digital professional identities, find the best fit hyperlocal jobs, grow their network and learn new skills to grow their careers. Employers can find the best talent and hire for over 70 different roles in < 48 hours.
Having raised $90+ million from marquee investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, Rocketship.vc and Greenoaks Capital, Apna is on a mission to enable livelihoods for billions in India.
About the Team
The Growth team (SMB)at Apna owns user and revenue growth metrics across all business lines candidates and employers. The team has played a key role in Apna’s growth journey to become a clear market leader in the space within 18 months of product launch overtaking multiple incumbent players. This has been achieved by managing multiple short and long-term levers, such as marketing, sales, search engine or app store optimization, product changes, and partnerships, and tactically thinking through resource and capital allocation, cost-upside trade-offs, and realization timelines across multiple initiatives. We are adding new members to the team to augment our existing capabilities and help chart Apna’s next phase of rapid business growth & product development.
About the job
We are looking for a Cutomer Success Manager who can communicate with the customers and work towards their query/problem resolution, try and help them in the best possible way being compliant towards the vision of the company
Responsibilities:
● Communicate with customers via chat and email (sometimes over call)
● Provide knowledgeable answers to questions about product, pricing and availability
● Work with internal departments to meet customer’s needs
● Data entry in various platforms
Qualifications:
● At least 1 – 3 years of relevant work experience
● Excellent phone etiquette and excellent verbal, written, and interpersonal skills
● Ability to multi-task, organize, and prioritize work
Skills Required for the role- Typing speed of 30 wpm, Fluent in English and Hindi.
Working hours: 5-day working
Rotational shift timings and week offs
Shift timings can rotate b/w 8am-6pm, 9am-7pm, 10am-8pm and 11am-9pm
