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Chat Support (WFH)

Work from home – Pan India

Overview

Founded in 2019, apna.co is India’s #1 jobs platform. Over 3 crore users and over 4 lakh employers trust the Apna platform – India has a new destination to discover relevant opportunities. We’re currently live in 74 cities and expanding rapidly to meet the growing demand for jobs, as India comes back to work – Mumbai, Delhi-NCR, Bengaluru, Hyderabad, Pune, Ahmedabad, Jaipur, Ranchi, Kolkata, Surat, Lucknow, Kanpur, Ludhiana, Chandigarh, Chennai, Nagpur, Indore, Patna, Bhopal, Vadodara, Rajkot, Visakhapatnam, Nashik, Agra, Goa, Aurangabad, Coimbatore, Vijayawada, Kochi, Thiruvananthapuram, Guwahati, Amritsar, Bhubaneshwar, Jodhpur, Gwalior, Mysore, Allahabad, Raipur, Malappuram, Asansol, Madurai, Varanasi, Jamshedpur, Jabalpur, Aligarh, Hubli, Kannur, Bhilai, Meerut, Dehradun, Mangalore, Bhiwandi, Jalandhar, Ernakulam, Guntur, Bikaner, Cuttack, Solapur, Salem, Kota, Kolhapur, Tiruchirappalli, Udaipur, Belagavi, Ajmer, Panipat, Ahmednagar, Dhanbad, Bareilly, Saharanpur, Warangal, Puducherry, Bhavnagar, Jamnagar, Gorakhpur and Ujjain. Several of India’s leading companies, like Zomato, Burger King, Bharti-AXA, Delhivery, Teamlease, G4S Global, Shadowfax and 1MG rely on us to address their most urgent and critical hiring needs. In addition, we have partnered with some of India’s leading public and private organizations and also support the National Skill Development Corporation, UNICEF Yuwaah, the Ministry of Minority Affairs of India, in their endeavour to provide better skilling and job opportunities to candidates.

About the job

We are looking for a Cutomer Success Manager who can communicate with the customers and work towards their query/problem resolution, try and help them in the best possible way being compliant towards the vision of the company

Responsibilities:

● Communicate with customers via chat and email (sometimes over call)

● Provide knowledgeable answers to questions about product, pricing and availability

● Work with internal departments to meet customer’s needs

● Data entry in various platforms

Qualifications:

● At least 1 – 3 years of relevant work experience

● Excellent phone etiquette and excellent verbal, written, and interpersonal skills

● Ability to multi-task, organize, and prioritize work

Skills Required for the role- Typing speed of 30 wpm, Fluent in English and Hindi.

Working hours: 5 day working

Rotational shift timings and weekoffs

Shift timings can rotate b/w 8am-6pm, 9am-7pm, 10am-8pm and 11am-9pm

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