Profile: Fresher-Process Executive-Gurgaon
Salary: 3LPA
Freshers eligible
Location: Gurgaon-Hybrid
Job highlights
- Shift: 24 x 7 .
- Preferred candidate profile
- Must (0-1 years experience).
- Prior experience in AD Operations,AD Support,AD Sales is
Role & responsibilities
- Become an expert on the Social media Ads products.
- Resolve issues clearly and thoughtfully via online chat and email.
- Assist customers with troubleshooting product issues, reporting them to the appropriate teams and offering suggestions for interim solutions.
- Manage workflow to meet and exceed defined service level agreements.
- Troubleshooting – using internal and external tools to diagnose the issue
- Replicating – using a test account in the same environment to reproduce issue
- Developing and testing hypotheses – eliminating scenarios to get to route of issue
- Data analysis – interpreting data & compare with previous campaigns, alternative advertisers
- Determine root cause of issue e.g. review source code of website, pixel extensions
Preferred candidate profile
- Prior experience in AD Operations , AD Support, AD Sales is must (0-1 years experience)
- Excellent verbal and written communication in English and comfortable with online communication tools.
- Ability to work quickly and accurately in a fast-paced, deadline driven environment
- Detail-oriented, focused, motivated, able to adapt
- Research oriented -Exceptionally resourceful; fearless in mining available knowledge bases to find answers
- Data-driven, technical, proactive and curious
- Find similar issues, previous workarounds, ability to learn & apply
- Analytical approach – data backed reasoning, critical thinking, logical, objective analysis
- Previous experience of L1/L2 SMB/tech advertiser support
- Experience with Salesforce CRM tool, online advertising, analytics
- Experience with content review, policy and/or enforcement
- Expertise in Excel & HTML is an added advantage
Perks and benefits
- Language: English
- Shift: 24 x 7