Job Role: Customer Support Executive
Location: Work From Home
Pan India Job
CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.
With CometChat’s ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user-to-user communication module.
Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures.
Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.
A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe!
CometChat’s Mission
Fuel customer growth through meaningful user-to-user engagement.
CometChat’s Products
CometChat offers a robust suite of cloud-hosted text, voice, and video options that meet businesses where they are–whether they need drag-and-drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.
At every step, CometChat helps customers solve complex infrastructure, performance, and security challenges, regardless of the platform. But there is so much more! With over 20 ready-to-use extensions, customers can build an experience and get the data, analysis, and insights they need to drive their business forward.
CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high-growth team!
Primary responsibility would be:
Prioritized Experiences and Capabilities:
Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.
Be genuine: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.
Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.
Interview Process
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