Associate Product Support

Pan India job- Remote

Job Title:Associate Product Support

Job DescriptionProduction Support of ETL jobs for a 50 TB database

The role

We are looking for an Associate Product Support responsible with investigating 10-30 job failures per hour. You will support 50 TB data warehouse and

upport jobs 24×7, so depending on other shifts and vacations, you need to be flexible to work early or late shifts.

Responsabilities

We have hundreds of interfaces from the data warehouse, and run about 20,000 jobs a day and pull or push data from the warehouse.
There are 10-20 job failures each hour, which requires some research from our team.
We support jobs 24×7, so depending on other shifts and vacations, you need to be flexible to work early or late shifts.
Each team member, once a month, works a 12 hour shift on Saturday and a 12 hour shift on Sunday (on the same weekend).
The shift in Poland would be 12:30 PM CEST to 12:30 AM CEST.
We use JAMS for job scheduling, and Pentaho for ETL coding – you will need to learn the basics for these.
We are moving to the Google Cloud Platform (GCP), so it would be helpful to be familiar with it.
Primary, we will be using Cloud Composer, which uses Apache Airflow,
It will be good to know Python, because the jobs in GCP will be written in Python.

What do you need to have:

The data warehouse is Oracle, so team members should be familiar with SQL.
We use a lot of scripts, so it is good to know PowerShell and Linux shell scripting.
We do promotions via Subversion, but you don’t need to know Subversion. We do 10-20 promotions each day.
Strong teamwork skills required
Strong investigative / research skills required.
It would be good to know Linux, because many of our jobs run on Linux servers.
Knowledge of vi would be helpful.
Knowledge or regular expressions would be helpful.
It would be good to know basic Windows administration.
It would be good to know HTML, JavaScript, and PHP, because we have web pages to help with our work.
It will be helpful to be very curious, and want to learn new things.

What we are offering:

Competitive salary based on experience and annual increases based on performance.

Ability to work fully remote at home.

A strong work/life balance with a focus that we all have – and should have – lives outside of work.

Challenging work with the opportunity to personally learn and grow.

Professional development opportunities with conferences & training.

Multicultural work environment and career opportunities (EU and beyond)

A bright, passionate, caring team that holds each other accountable and has each other’s backs.

Private medical healthcare (Luxmed)

MyBenefit program: shopping vouchers, free sports activities (e.g. Multisport card) and much more