Profile: Customer Onboarding Intern
Pan India: Work from home job
Founded by IIT Delhi Alumni, Convin is an AI-based conversation intelligence platform for sales and support teams. We bring up all the customer-facing conversations in one place, transcribe and analyse them & then surface actionable insights to help teams drive performance.
To know more about us, kindly visit : www.convin.ai
The Customer Success Intern will play a critical role in ensuring customer success for our software as a service (SAAS) company. The ideal candidate will be responsible for customer onboarding and support, working closely with customers to help them get the most out of our product.
Key responsibilities:
1. Onboard new customers: assist with account setup and guide customers through the initial stages of using our product.
2. Customer Support: respond to customer inquiries via phone, email, and chat, and work to resolve customer issues in a timely manner.
3. Customer Success Metrics: track and analyze customer usage and satisfaction metrics, and identify areas for improvement.
4. Customer Communication: maintain regular communication with customers, proactively addressing any concerns or needs they may have.
5. Product Feedback: gather customer feedback and insights, and provide this information to the product team to help inform future product development.
Requirements:
1. Strong communication skills: excellent written and verbal communication skills, with the ability to communicate effectively with customers at all levels.
2. Attention to detail: the ability to pay close attention to detail, ensuring that all customer information is accurate and up-to-date.
3. Technical aptitude: a strong understanding of software and technology, and the ability to learn new software quickly.
4. Customer-focused: a genuine desire to help customers succeed, with a focus on delivering exceptional customer service.
5. Self-starter: the ability to work independently and take initiative, with a proactive approach to problem-solving.
What happens after you apply?
1. Within 4 days of your application – our hr team will reach out to you to schedule a quick chat with one of our founders.
2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week.
3. The whole hiring process will be completed within 15 days of your application.
What makes this role a perfect opportunity?
● Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can a novel, a gratitude journal, or anything that helps you learn something new. .
● Wifi Allowance: INR 6K wifi allowance
● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.
● The fast-growing startup has no limits on what you can learn and gain in terms of experience.