Convin Work from home job for Freshers

Profile: Customer Onboarding Intern

Pan India: Work from home job

Founded by IIT Delhi Alumni, Convin is an AI-based conversation intelligence platform for sales and support teams. We bring up all the customer-facing conversations in one place, transcribe and analyse them & then surface actionable insights to help teams drive performance.

To know more about us, kindly visit : www.convin.ai

The Customer Success Intern will play a critical role in ensuring customer success for our software as a service (SAAS) company. The ideal candidate will be responsible for customer onboarding and support, working closely with customers to help them get the most out of our product.

Key responsibilities:

1. Onboard new customers: assist with account setup and guide customers through the initial stages of using our product.

2. Customer Support: respond to customer inquiries via phone, email, and chat, and work to resolve customer issues in a timely manner.

3. Customer Success Metrics: track and analyze customer usage and satisfaction metrics, and identify areas for improvement.

4. Customer Communication: maintain regular communication with customers, proactively addressing any concerns or needs they may have.

5. Product Feedback: gather customer feedback and insights, and provide this information to the product team to help inform future product development.

Requirements:

1. Strong communication skills: excellent written and verbal communication skills, with the ability to communicate effectively with customers at all levels.

2. Attention to detail: the ability to pay close attention to detail, ensuring that all customer information is accurate and up-to-date.

3. Technical aptitude: a strong understanding of software and technology, and the ability to learn new software quickly.

4. Customer-focused: a genuine desire to help customers succeed, with a focus on delivering exceptional customer service.

5. Self-starter: the ability to work independently and take initiative, with a proactive approach to problem-solving.

What happens after you apply?

1. Within 4 days of your application – our hr team will reach out to you to schedule a quick chat with one of our founders.

2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week.

3. The whole hiring process will be completed within 15 days of your application.

What makes this role a perfect opportunity?

● Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can a novel, a gratitude journal, or anything that helps you learn something new. .

● Wifi Allowance: INR 6K wifi allowance

● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.

● The fast-growing startup has no limits on what you can learn and gain in terms of experience.

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