Cuemath work from home jobs

• Profile: Customer Support Associate & Admission Counselor – US Shift

• Salary: 4-6LPA

• Pan India Location

 

 

About Cuelearn

Cuelearn is a forward-thinking math learning company that runs high-quality K-12 STEM tutoring programs for children around the world. Cuelearn’s flagship program Cuemath is one of the world’s leading math tutoring programs that has helped 200,000+ students in 50+ countries become great at math. Cuelearn was founded by Manan Khurma in 2013 and is backed by marquee investors.

Job Summary:

We are seeking a dedicated and empathetic Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction.

As a Customer Service Associate, you will be responsible for providing top-notch customer support through a chat-based platform.

Position: Customer Service Associate (Night Shift)

Department: Customer Insight and Support

Shift Timing: 22:00 – 07:00 (Must be flexible but in Night shift)

 

Responsibilities:

• Respond to customer inquiries via chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues, providing clear and concise solutions.
• Maintain detailed and accurate records of customer interactions and transactions.
• Escalate complex issues to higher-level support or relevant departments as necessary.
• Ensure customer satisfaction by providing exceptional service and support.
• Collaborate with team members to improve overall customer service processes.
• Meet performance targets and KPIs set by the management team.

Requirements:

• Proven experience in a customer service role, preferably in a chat-based support environment.
• Strong technical aptitude with the ability to troubleshoot and resolve technical issues.
• Excellent written communication skills with attention to detail.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to customer service.
• Flexibility to work night shifts and adapt to changing schedules.
• Familiarity with customer service software and tools (e.g., Freshchat) is a plus.

Preferred Qualifications:

• Bachelor’s degree or equivalent experience in a related field.
• Experience working in a technical support or SaaS environment.
• Multilingual proficiency is a plus.

 

 

Apply Link for Chat job 

Apply Link for Counselor job