Job description
As a Customer Success Intern at inFeedo, you will play a definitive role in impacting the customer’s experience by facilitating adoption and usage.
What will you be doing?
- CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs, and create a company-wide customer feedback loop.
- Report Building: You will develop and present quarterly business review data to customers and prepare post-meeting reports.
- Data Upload & Analysis: You’ll work on Interpreting data, analyzing results using statistical techniques, and provide ongoing reports. Also, help in the onboarding of a new customer by working on data upload & help with ad-hoc analysis and any fundamental research exercise.
- Presentation Creation: Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through the support center.
- Customer Success Team enablement: Work closely with Sr. CSMs and CSMs to support their portfolio of accounts and improve org. wide customer retention.
Requirements
What skills do you need?
- Experience: 0-6 months
- Critical Skills: Excellent communication, presentation, and analytical skills.
- Bonus Points
- If you have shown initiative/drive and led projects or events previously
- Hands-on experience with Google Sheets
What happens after you apply?
- Step 1: Within 15-20 days of your application – which is wholesome, original & expressive – our People Success Team will reach out to you for a quick chat.
- Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
- Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
- Step 4: After a quick interaction with the People Success Team, if our vibes match, a tête-à-tête with the founding team follows
- If we mutually enjoy the 4 steps, we high-five and jot down the next steps for you to come join us. 🙂
- Step 5: If our vibes don’t match, we will drop you a mail indicating so. Rest assured it is not about you, just that we could not jive together, this time around