Job Role:-
Triage Specialist
Location:-
Work From Home
Employment type:-
Full-time Job
Pan India Job
About the job
Description
Triage Specialist
Overview
This role includes managing incoming cases and client queries.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What you will do:
- Manage organization ticketing queue and assign tickets as per established SLA guidelines.
- Communicate to respective teams about High Priority Tickets or Urgent issues.
- Handling Client calls on support Number and making sure they get help.
- Follow standard operational procedures for case management.
- Collaborate with other Support team members.
- Some administrative work in support of the Support team
- Willingness to work Evening/Night shifts (Rotational).
What you will bring:
- Customer handling skill is desired.
- Ability to work effectively on multiple tasks.
- Excellent verbal & written communication skills are a must.
- Excellent organizational skills; must be detail-oriented.
- Excellent customer service and interpersonal skills.
About Edifecs
Edifecs provides market-leading technology to its payer and health system customers, which serve nearly 300 million people in the U.S. healthcare market. For over 25 years, Edifecs has enabled customers to unlock greater value with their healthcare data management platform which includes its Best in KLAS healthcare interoperability cloud solution. Edifecs’ healthcare SaaS solutions, available on both public and private clouds, serve as the foundation that eliminates stakeholder friction to overcome healthcare’s biggest challenges, including accelerating value-based payment adoption and obtaining more complete and accurate care funding for alternative payment models.
Edifecs’ solutions are powered by AI that incorporates generative AI and LLMs, natural language processing, and machine learning, to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge from government agencies, Edifecs is a proven partner to support its customer’s road to “evergreen” compliance. Edifec customers include 24 of the 25 top commercial health plans in the country, 29 of the 52 Medicaid programs, and 6 out of 10 of the largest health systems.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.