Profile – Customer Support Executive
Pan India- Work from home job
Local Language and Hindi Language job
Job highlights
- Undergraduate or Grad Work from Home Contractual for 6 months.
- Languages: Average English with Gujarati/ Punjabi / Marathi/Bengali\Odia\Assamese Hiring for Freshers & Experience.
- Designation: Customer Support Associate Language proficiency required
JOB DESCRIPTION
Designation: Customer Support Associate Language proficiency required.
Average English with Gujarati/ Punjabi/Marathi/Bengali\Odia\Assamese
Position Summary: Handle live contacts of customers and provide appropriate solutions to their queries
Roles and Responsibilities
• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction • Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits Applicants Specifications & Qualification:
• Undergraduate or Grad • Work from Home • Contractual for 6 months
• Everyday 300 stipends during training.
Training 2 weeks Interviews will be conducted virtually.
NOTE:Â Candidates need to have their own device (Win 10/i3/8 GB RAM – BB or dongle with 20 Mbps of speed).
Languages: Average English with Guajarati/ Punjabi/Marathi/Bengali\Odia\Assamese • Hiring for Freshers & Experience.
Interested candidates share your resume through what’s app/mail.
Contact Yogesh HR mobile: 8072424163/ yk00965800@techmahindra.com
Perks and benefits