Profile: Customer Success Associate
Pan India: Work from home job
Base salary of 11 lakhs per year + commission structure
Company Overview:
Focal Fact is an expert network firm HQ’ed in Dublin, Ireland. We connect industry experts with client organizations worldwide to exchange market and product information.
Company was founded in 2019 and has since grown rapidly. We are focused on building a membership database of top industry experts to help enable seamless information exchange. We are a gateway to tap into global industry, product or service knowledge learning from top experts.
Position Overview:
We are looking for ambitious, energetic, not-afraid-to-work-hard Customer Success Associates on a full-time basis who will be responsible for developing the network of experts for the company. This means you are ultimately responsible for proactively reaching your to industry leading experts and onboarding them for client projects. You will be connecting with thousands of top professionals worldwide and enabling them to share their insights through Focal Fact network.
The role is well suited for ambitious, energetic and goal-driven professionals who are not afraid to work hard. If you want to kick start your career and learn key fundamental skills in the business world, and if you are full of energy and have experience with outbound outreach this should be a great fit.
Key responsibilities:
1. Proactive outbound outreach via Linkedin or other social media channels to industry experts
2. Marketing and articulating value proposition to external stakeholders
3. Negotiation of commercial terms with external stakeholders
4. Member management, addressing queries from leads and experts
5. Expanding the network of experts for the company
What we are looking for:
• Experience requirement: 1-2 years of similar commercial, business development or recruiting experience is advantageous.
• Bachelor degree or Masters from a university (preferred)
• Fluency is any other European language is a big advantage (German, French or Italian).
• Good knowledge of generating leads (leadgen) using Linkedin and other media sources.
• Good working knowledge of Microsoft Office solutions (Excel, Powerpoint, etc.)
What we offer:
• Base salary of 11 lakhs per year + commission structure
• Health insurance
• Company mobile phone and laptop
• Promotion opportunity in 6-12 month for the high performers
• Remote work structure