Profile: Client Care Specialist
Pan India: Work from home job
Job Summary
Associate Customer Support Technicians interact with customers on a daily basis to provide basic technical support for the application software over VoIP phone and through live text-based chat, using creative problem solving to provide product support and help customers through complex issues. Technicians manage their progress toward results and documents customer communication throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.
Essential Duties & Responsibilities
- Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.
· Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.
- Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction.
- Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.
- Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.
- Proactively pursues projects within the Support team to enhance our business and customer service levels.
- Demonstrates initiative to constantly increase knowledge and skills in products they are assigned.
- Constantly and proactively improves customer service skills.
- All other duties as assigned.
Skills & Other Requirements
Education
- Any Bachelor’s degree
Minimum Qualifications
- Any Graduation/Fresher.
- Excellent English proficiency in verbal and written communications
- Accent neutral
Skills/Knowledge
- Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills.
- Excellent customer service skills.
- Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision.
Technology Requirements
- 100 Mbps internet service if working from home