GreenWay Health Work from home jobs

Profile: Client Care Specialist

Pan India: Work from home job

Job Summary

Associate Customer Support Technicians interact with customers on a daily basis to provide basic technical support for the application software over VoIP phone and through live text-based chat, using creative problem solving to provide product support and help customers through complex issues. Technicians manage their progress toward results and documents customer communication throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.

Essential Duties & Responsibilities

  • Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.

· Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with customers via cases.

  • Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction.
  • Attends training classes, initiates self-training, and demonstrates application of knowledge and skills gained.
  • Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.
  • Proactively pursues projects within the Support team to enhance our business and customer service levels.
  • Demonstrates initiative to constantly increase knowledge and skills in products they are assigned.
  • Constantly and proactively improves customer service skills.
  • All other duties as assigned.

Skills & Other Requirements

Education

  • Any Bachelor’s degree

Minimum Qualifications

  • Any Graduation/Fresher.
  • Excellent English proficiency in verbal and written communications
  • Accent neutral

Skills/Knowledge

  • Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills.
  • Excellent customer service skills.
  • Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision.

Technology Requirements

  • 100 Mbps internet service if working from home

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