Profile- customer Care executive ( Work From Home )
12th Pass Eligible
Pan India Location
Company Overview
Global Texus operates in the Staffing and Recruiting industry and is dedicated to providing exceptional service to its clients.
Role And Responsibilities
Customer Support:
Respond in a professional and timely manner to various customer inquiries, concerns, and complaints through channels such as phone or email and ensure customer satisfaction by providing accurate and helpful information, troubleshooting issues, and resolving problems.
Candidate Qualifications
- High school diploma or equivalent required, Bachelor’s degree preferred.
- Previous experience in customer service or a related field is preferred.
- Strong communication skills, both written and verbal.
- Excellent decision-making and problem-solving abilities.
- Empathy, patience, and the ability to remain calm under pressure.
- Proficiency in using customer service software, CRMs, and other relevant tools.
- Self-motivated, disciplined, and capable of working independently with minimal supervision.
- Flexible schedule to accommodate customer service needs, including evenings, weekends, and holidays.
- Familiarity with remote work tools and technology, such as video conferencing and collaboration platforms.
Required Skills
- Excellent communication skills
- Problem-solving skills
- Customer-focused attitude
- Positive and professional demeanor
- Strong time management and organizational skills
Skills: good communication skills,bpo call center,customer handling