Job Role:-
Patient Services Back Office Associate
Location:-
Work From Home
Employment type:-
Full-time Job
Pan India Job
About the job
Primary Functions
- Resolve patient and provider billing inquiries as they relate to services provided.
- Audit patient balances and escalate patient accounts that need to be adjusted (following the customer account specifics for adjustments).
- Update patient demographics (to include new home/billing address, telephone number, and insurance information)
- Rebill claims as necessary when reviewing collection accounts.
- Generate and print patient statements and monitor printing process to ensure completion.
- Process payments in Client payment portals.
- Review and work bad address/return mail reports and update patient demographic information accordingly.
- Review collection report, generate collection progression letters (following the customer account specifics for collections process).
- Prepare accounts for collection agency distribution (following the customer account specifics for the collections process).
- Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
- Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position’s duties and responsibilities.
- Team player being supportive of Department and Company goals and policies.
- Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
- Other related duties may be assigned.
- Escalate issues to the Patient Services Manager or Director.
Qualifications: The qualifications we are looking for are a mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have), along with soft skills (competencies) needed for the role: