Profile – Executive
Pan India- Remote job
Job description
Role & responsibilities
At IndiaMART, Category Team is responsible for providing the relevant matchmaking experience to buyers.
Category Executive :
As a Senior Executive/ Executive Category, you are responsible to manage categories assigned to you and ensure a better user experience by providing all the relevant information to the users on the category.
- Research – By calling sellers/buyers & browsing other e-commerce websites to understand How the business operates in your assigned category?
- Make Discovery Easier – Improve the categorization of your category and try to make it a destination for buyers and aggregate more sellers in your category within IndiaMART
- Find New Sellers – Identify authentic sources that can help connect to new sellers and add them to IndiaMART. Ex:- Adding distributors of a popular brand
- Content Enrichment – Update the products in the existing catalogs of sellers through brochures, PDFs and website.
- Perform Quality Checks – Remove wrong products and irrelevant information from the assigned category pages
- Stay Updated on changing trends in your assigned category and be able to take the early mover advantage
Operations:
- In this role you will be responsible for managing all aspects of the stakeholder management and operations. This position requires the ability to dive deep for root cause analysis, manage funnel and develop action plans in support of driving process improvements.
- Your work time would be equally divided between calling & connecting with stakeholders, and analyzing data and improving process for productivity.
- Engaging with Internal stakeholder conduct recon and get our asks moved from internal stakeholders. Identify opportunities too.
- Engaging with Sellers on capturing intent and helping them complete the journey. Manage their expectations and handle queries.
- Partner engagement manage partner and help run program successfully. This includes calling and relationship management.
- Proactive Auditing of buyer feedbacks and seller behavior to identify and disable mischievous sellers.
- Process improvement identification of areas of improvement and data driven interventions to improve overall quality and efficiency.
- Proficient Hindi & English Speaker (Mandatory).
- Proficient in Excel, Google Docs, Sheets, to manage multiple data points and analyze them for usage.
Should be Ok with Calling.
Must Skill Set :
- Good to have knowledge of SQL, able to interpret algorithms, run simple DB queries to generate report.
- Ability to multitask & good logical reasoning ability.
- Willingness to learn new things.
- Good Analytics
- Good written and verbal communication.( Hindi and English)
- Laptop and good internet connection
- Keen eye to look out for mistakes in language and appearance
- Willingness to learn new things.
- Team Player
- MS Office, MS Excel , SQL , Good Analytics , Google Search Console , Client handling experience.
Qualifications:
- B.Tech ( any) , BCA , Bsc( Computers)
- 10-12% – 80% and above
- Graduation – 60% and above