Indrive Work from home jobs for Freshers

Profile- Customer Support Supervisor

Pan India – Remote job

About the job

inDrive is an international ride-hailing service headquartered in Mountain View, CA. inDriver app’s downloads exceed 175M, and we are operating in more than 600+ cities in 47 countries.

Now we’re looking for a Customer Service Supervisor in India
If you are people-oriented as much as we are and ready to improve the quality of our customer service even more, we’re waiting for your CV!

What you will do:

• Handling incoming calls
• Outgoing calls
• Helping and solving appeals of users
• Control the quality of the work of the staff of the Contact Center
• Translation of texts
• Training and hiring new call center operators
• Supervise and monitor the activities of contact center operators
• Control the compliance of contact center operators with production discipline
• Prepare reports on the quality of work performed by contact center operators
• Answering questions from staff and providing guidance and feedback
• Devise ways to optimize procedures and keep staff motivated

We expect from you:

• Competent verbal and written communication
• Fluent language skills on demand.
• Knowledge of English, Hindi (fluent)
• Tamil/Marathi/Bengali/Nepali (optional, will be a plus)
• PC knowledge at the confident user level
• Willingness to travel.

We are ready to offer:
• Unlimited opportunities for professional and career growth, regular external and internal training from our partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
• Initial training
• Probation period up to 3 months
• Working hours: 2/2 shift work 8:00-20:00/20:00-8:00

At inDrive you’ll get all the conditions for professional and personal growth with a rapidly growing IT company.

Your CV will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.

If you receive no feedback, it means that currently there are no suitable vacancies for you.