Job Role: Email & Chat Process
Salary: ₹200K/yr – ₹300K/yr
Location: Work From Home
About the job
Overview The Email & Chat Process role in the IT industry is pivotal in ensuring efficient and effective communication with clients and customers through email and chat platforms. This position is essential for maintaining positive customer relationships and providing timely support for technical queries and issues. The role requires exceptional communication skills along with the ability to multitask in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries and issues via email and chat on time
- Provide accurate and complete information to customers
- Resolve customer complaints and technical issues
- Collaborate with other teams to address customer needs
- Ensure customer satisfaction through attentive and personalized support
- Adhere to established email and chat support procedures and guidelines
- Meet individual and team performance targets
- Document customer interactions and transactions
- Identify and escalate priority issues
- Stay updated on product knowledge and industry developments
- Contribute to process improvement initiatives
- Attend training and workshops as required
- Adhere to data protection regulations
- Adapt to changing business requirements
Required Qualifications
- Bachelor’s degree or equivalent in Information Technology or related field
- Proven experience in email and chat support roles
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in using customer support software and tools
- Knowledge of IT systems and software applications
- Ability to work effectively in a team environment
- Good understanding of customer service principles
- Exceptional time management skills
- Ability to remain calm under pressure
- Familiarity with CRM systems and ticketing platforms
- Experience in a fast-paced and dynamic work environment
- Demonstrated adaptability and flexibility
- Knowledge of data protection regulations and privacy practices
Skills: communication, customer service, time management, multitasking, customer, chat, email, skills, communication skills, it, data, platforms, protection