Profile: Program Advisor – (Chat Process)
Pan India: Remote job
Program Advisor, India Chat Team
We are in search of driven and articulate Program Advisors to join our chat-centric sales team. The Program Advisors will focus on generating new leads and sales through chat engagements, understanding customer needs, and ensuring a seamless sales process primarily via chat. Though chat will be the primary mode of communication, you should still possess the ability to communicate effectively over calls. Success in this role entails building quick rapport, delivering customer satisfaction, closing sales, and achieving set targets. An exceptional Program Advisor is not only competitive but is also an attentive listener.
About Us:
Navigating interviews can be challenging. Especially with top tech giants like Google, Facebook, Netflix, and more, the process can be quite intensive. A majority of candidates falter not due to lack of skills, but lack of preparation. IK comes to the rescue here. At IK, we harness the expertise of current and former hiring managers from these premier companies to groom candidates, ensuring they are well-prepared to ace the most challenging tech interviews. Think of us as your one-stop shop for career transition and interview mastery.
Our Approach:
Our structured methodology guarantees results:
- Career accelerator courses
- Comprehensive courses + platform
- Over 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other Silicon Valley elites.
- Proudly, we’ve trained over 15,000 engineers so far!
- We operate remotely, allowing us to harness the best talent, no matter where they are.
Role Overview:
- Engaging with customers primarily through chat, with occasional outbound calls to potential customers, and following up on leads.
- Gauging customer needs and pinpointing sales opportunities.
- Addressing customer inquiries and providing additional information as needed.
- Staying updated on product and service details and revisions.
- Efficiently using CRM to track the status of current and prospective customers.
- Enlightening customers on the features and benefits of our products and services.
- Staying informed about competitive products and services.
- Upselling our offerings wherever possible.
- Researching and qualifying fresh leads.
- Ensuring sales targets are met or exceeded.