Profile: Advisor Contact Centre (Work from Home)
Salary: up to 25000
Pan India: Work from home job
Job highlights
- Ensure updation of product,system,process and policy knowledge. Adhere to rostered timing,scheduled shifts and activities.
- Follow all contact center policies,procedures,code of conduct and egislative requirements. Qualification Minimum Under Graduate. Work Experience 6 months experience preferred,Freshers can also apply
Job description
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship uilding and service
12. Follow all contact center policies, procedures, code of conduct and egislative requirements
Qualification Minimum Under Graduate
Work Experience 6 months experience preferred, Freshers can also apply
