JoshTalks work from home job

Profile: Quality Process Compliance Analyst – UPSC

Pan India: Work from home job

Package: 3-6 LPA


Position Summary

As a Quality Process Compliance Analyst, you will be instrumental in maintaining the highest standards of compliance within our Scholarships Division. You will carry out random audits across various communication channels calls, video sessions, and other related media to ensure strict adherence to our operational policies. Your insights will be critical in flagging inconsistencies and gaps, helping us continuously optimize our processes.

The Job Role and Responsibilities

Audit and Compliance: Review call recordings and video sessions for compliance with set guidelines and operational policies.
Data Interpretation: Investigate user profiles, texts, and images, applying established policies to your assessments.
Issue Resolution: Identify and escalate issues that do not meet our standards. Clearly articulate the reasons for flagging so that corrective measures can be initiated.
Quick Turnaround: Provide timely approvals or rejections on audited calls and sessions.
Accuracy and Detail-Oriented: Review processes with high accuracy and a keen eye for detail to ensure complete adherence to operational policy.
Quality Scoring: Keep track of the quality score for each counselor, based on established parameters for calls and video sessions.
Reporting: Submit detailed fortnightly reports to management, highlighting performance metrics and areas for improvement.

Competencies and Skills Required

Experience: A minimum of 1 year in a similar role, with a focus on quality analysis, call audit monitoring, or telecall auditing is preferred.
Language Skills: Proficient in English and/or Hindi.
Attention to Detail: Must possess strong attention to detail.
Professionalism: A high level of professional integrity, with the ability to complete daily tasks diligently and responsibly.
Communication Skills: Excellent written and oral communication skills, for effective reporting and documentation.

Additional NotesThe Quality Process Compliance Analyst will have no direct contact with students and will be working solely with recorded or archived data and media.

Other Details

This is a Full-time role. We actively seek teammates from diverse backgrounds and only hire extremely driven people. The Josh team is composed of people who are ambitious and intend to create something that is bigger than themselves. Things that will last forever and will go on to impact and change the world. We have big dreams that are backed by our relentless pursuit to achieve them.

We like no-nonsense, get-shit-done kind of people and keep things simple. If you are super interested you can also write to me directly harsh@joshtalks.com.

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