Profile: Customer Success Intern (US Shift)
Stipend: 25000/-
After Training: 12LPA
Pan India: Remote job
About Joveo:
Joveo is a global leader in job advertising technology driving next-gen recruitment for employers around the world through harnessing ML to deliver the most relevant candidates in the shortest time. We are on a mission to deliver the right job to everyone in the world. Powering more than 20 million jobs every day, we are changing the way recruitment media buying is done.
This has never been more important. It’s not just about talent deployment – it’s about saving lives and families!
We are growing blazing fast and are backed by marquee investors like Nexus Ventures Partners. We were featured in Inc. Magazine’s List of America’s Fastest-Growing Private Companies 2023.
For more information, visit www.joveo.com
Role & Responsibilities:
As a Customer Success Intern at Joveo, your responsibilities will include:
● Maintain and adapt processes to ensure that new customers are onboarded successfully, receive value quickly and get a great first experience with Joveo.
● Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner.
● Serve as the customer’s voice and provide continuous feedback to your colleagues in product development and sales in order to respond to current and emerging needs.
● Work closely with the product and UI/UX team to develop improvements for our suite of products.
● Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively.
● Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes.
● Develop processes and relationships that increase retention and loyalty of our customers to ultimately increase renewal rates.
● Monitor health scores, satisfaction levels, and customer engagement.
● Maintain and update data in customer success management software.
Qualifications:
- Currently pursuing a bachelor’s or master’s degree in a relevant field (e.g., Computer Science, Information Systems, Business Administration) or a recent graduate.
- Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- Attention to detail and ability to follow instructions accurately.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Basic understanding of software implementation concepts and methodologies is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
- Prior experience or coursework related to project management or implementation is a plus.
- Availability to work full-time for a period of 6 months.
We encourage candidates from diverse backgrounds and experiences to apply. Joveo is an equal opportunity employer committed to fostering an inclusive and diverse work environment.
Posted on Nov 9, 2023.