Job Role:-
Customer Delight Executive
Location:-
Work From Home
Employment type:-
Full-time Job
Pan India Job
About the job
Role Title: Customer Delight Executive
Role Description
We are looking for a motivated and skilled Customer Support Associate to join our team. The ideal candidate should have excellent communication skills and proficiency in English and Hindi. Knowledge of a South Indian language (Telugu, Tamil, Kannada, or Malayalam) would be an added advantage. The role involves providing support through a blended process (phone calls, chat, and email).
Key Responsibilities
- Provide exceptional customer service through multiple channels.
- Address and resolve customer inquiries, issues, and complaints promptly.
- Maintain a solid understanding of our products and services.
- Collaborate with the team to ensure a seamless customer experience.
- Document interactions accurately in the CRM system.
- Identify and implement process improvements for a better customer experience.
Requirements
- Strong communication skills (verbal and written).
- Fluent in English and Hindi (Knowledge of South Indian language is a plus)
- Team-oriented with a collaborative mindset.
- Previous customer support experience is preferred but not mandatory.
- Familiarity with CRM systems and customer support tools such as Freshdesk and Freshchat
Skills: customer service,crm,freshdesk,problem-solving,crm systems, collaboration, customer experience, customer support, communication skills,freshchat