Customer Service Executive-India (LKME)
Pan India- Work from home & Office jobs
WHY YOU SHOULD JOIN US
Over the last decade, we’ve helped 20 Million people in India see better. Now, we want to do this for 1 Billion people globally. We want to transform the way they see and experience the world. We want to enable them to lead better quality lives, provide each of them eyewear that helps them do more and be more.
To realize this vision in the next 5 years, our strategic focus areas are technology, supply chain & manufacturing, consumer experience and talent density. We will also heavily focus our efforts on international expansion, M&A, and taking a bet on entrepreneurial talent.
Lenskart aims to be the best global company born out of India. And that is only possible if we are able to build a successful and sustainable organization that continues to serve its purpose in the years to come with YOU.
Job description
A Customer Service Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Interact with customers to address their concerns, answer their questions and assist them with their queries. This role is mainly focused to help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
Job Requirements
Good written and verbal communication skills
Flexible to work from Office & home
Flexible to work on rotational shifts with rotational offs
Minimum graduate degree holder
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers